YOUNGSTOWN WATER DEPARTMENT

We have listed helpful phone numbers, PDF’s to the Youngstown Water Department. Please complete the steps below to start new service. If you have any questions you can email cs@RustBeltCompany.com.

LAST UPDATED: 27 APRIL 2017

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FAQ’S

SERVICES FAQ’S

Q:What are your business hours?

A: Customer service is available from 8:00 AM to 4:00 PM, Monday through Friday (excluding holidays), via phone at (330) 742-8749 or in person at:

Water Department – Customer Service
City Hall, 1st Floor
26 South Phelps Street
Youngstown, OH 44503
Office Phone: (330) 742-8749
Fax: (330) 742-8751
Hours of Operation: Monday – Friday, 8:00 AM – 4:00 PM

Emergency teams are on call 24 hours a day, seven days a week by calling (330) 742-8760.

Q:How can I identify a Youngstown Water employee who comes to my home?

A: All Youngstown Water employees wear a photo identification badge with a City of Youngstown logo. For your safety, always ask to see this identification before allowing the person into your home. Should someone posing as an employee refuse to show identification, please call (330) 742-8749 immediately to report the impostor.

Q:I rent, but I want to put my name on the water bill. What should I do?

A: Use the Apply for New Service Form (visit Service Forms) or come to our Customer Service Center:

Water Department – Customer Service
City Hall, 1st Floor
26 South Phelps Street
Youngstown, OH 44503
Office Phone: (330) 742-8749
Fax: (330) 742-8751
Hours of Operation: Monday – Friday, 8:00 AM – 4:00 PM

Bring a copy of your Lease Agreement or Notarized Statement AND a State or Government ID to establish service.

Q:If I am purchasing a new property, what should I do about my water service?

A: Use the Apply for New Service Form (visit Service Forms) or come to our Customer Service Center:

Water Department – Customer Service
City Hall, 1st Floor
26 South Phelps Street
Youngstown, OH 44503
Office Phone: (330) 742-8749
Fax: (330) 742-8751
Hours of Operation: Monday – Friday, 8:00 AM – 4:00 PM

Bring a copy of your title transfer documents (e.g. settlement statement, recorded deed, or land contract document) AND a State or Government ID to establish service.

Q:If I am purchasing a new property, what should I do about my water service?

A: Use the Apply for New Service Form (visit Service Forms) or come to our Customer Service Center:

Water Department – Customer Service
City Hall, 1st Floor
26 South Phelps Street
Youngstown, OH 44503
Office Phone: (330) 742-8749
Fax: (330) 742-8751
Hours of Operation: Monday – Friday, 8:00 AM – 4:00 PM

Bring a copy of your Lease Agreement or Notarized Statement AND a State or Government ID to establish service.

Q:If I purchase a new property, am I responsible for the previous owner’s balance?

A: Yes. Previous water bill amounts follow the property.

Q:If I need to make repairs, whom should I call to have my water turned off or on?

A: Call the Construction Department at (330) 742-8760.

Q:If I need water turned on for an inspection, who do I call?

A: Call the Construction Department at (330) 742-8760.

Q:How do I restore service if my water was shut off by Collections for a high bill?

A: Visit the Customer Service Center:

Water Department – Customer Service
City Hall, 1st Floor
26 South Phelps Street
Youngstown, OH 44503
Office Phone: (330) 742-8749
Fax: (330) 742-8751
Hours of Operation: Monday – Friday, 8:00 AM – 4:00 PM

Bring a State or Government ID, the entire balance that is due, and a $40 reconnection fee in Youngstown ($44 fee if the address is in the County).

Q:Who has the responsibility of maintaining water lines?

A: The Water Department is responsible for water mains and the water service line from the water main to the valve (curb box) located near the customer’s property line. The customer is responsible for the water service line from the curb box and across their property as it runs into the building. All building plumbing systems including the valves before and after the water meter are the customer’s responsibility.

BILLING FAQ’S

Q:I lost my water bill. What should I do?

A: View your account online and print a bill or call Customer Service at (330) 742-8749 to request a duplicate bill.

Q:I received a water bill even though I was out of town for four months and didn’t use any water. Why?

A: Customers who have not used water must still pay a minimum charge if water service is available to the property.

Q:Who should I call to correct a misspelled name or incorrect address on my water bill?

A: Use the appropriate form (see Service Forms) or call Customer Service at (330) 742-8749 to make a correction.

Q:Several water bills have piled up on me. What should I do to take care of them?

A: Call the Collections Department at (330) 742-8735. A representative will help you make payment arrangements to avoid interruption of service.

Q:Do I have to pay for sewer charges if I fill my swimming pool?

A: Yes. Pool water eventually drains through the sewers and must be treated.

Q:When will my online payment post to my account?

A: Credit/Debit Card payments made through the online payment system will post within 3 business days.

Q:What forms of payment do you take in the office?

A: Cash, check, money order, Visa®, Mastercard®, Discover Card®, and American Express®.

Q:What forms of payment do you take online?

A: Visa®, Mastercard®, Discover Card®.

Q:Where can I pay my water bill?

A: You can now pay your bill online, through your bank’s website, by mail (checks or money orders only – DO NOT SEND CASH). There are no authorized payment centers.

Q:What if I bounce a check?

A: Our bank will attempt to collect on the check twice. If your bank refused payment the second time, you must come to the office to pay the full amount of the check, any outstanding balance on your water bill, and a $20 NSF fee with verifiable funds. You must pay with cash, debit card, credit card, or money order to cover an NSF check.

METER READING FAQ’S

Q:If I sell my home, can I provide a final meter reading?

A:No. But you can use the Final Read Form (visit Service Forms) or call Customer Service at (330) 742-8749 to schedule a final meter reading.

Q:How do I read my meter?

A:All customers within the Youngstown Water service territory have their water use measured by a meter. Youngstown Water meters measure water in one hundred cubic feet, or CCF. Charges for the amount of water consumed are based on the number of CCF units used during a billing period. One CCF unit equals 100 cubic feet or approximately 748 gallons. The majority of the City’s meters are the straight-reading meter, which resembles an odometer in a car. For more information about your meter, visit the Billing page.

Q:Help Us Read Your Meter

A:Your water meter is an accurate and dependable water-measuring device used to register all the water consumed in your home or building. The water meter is usually located in the basement of your residence. From time to time, Youngstown Water may need access to your meter for maintenance.

Please keep these things in mind when landscaping:

  • Permanent structures such as walls, fences, and gates cannot be installed in a utility easement area without an encroachment permit from the City.
  • Your meter area should be kept clear of shrubbery, trees, and low growing bushes.
  • When planting trees, keep in mind that tree roots can become entangled around the underground pipes increasing the possibility of broken pipes and water leaks.
  • Shrubbery can become bushy and hinder our ability to read your meter.
    Customers who already have established landscaping are required to trim their plants to allow access to the meter reading device.

If landscaping does cause access difficulty, we ask that you clear it. However, if we need immediate access we may clear the vegetation without prior notice. Please note, Youngstown Water has the right to remove obstructions placed in a utility easement area and is not responsible for any damage caused by removing the obstruction.

If you have any questions about maintaining your meter or need help in locating your water meter, please call Customer Service at (330) 742-8749.

EMERGENCY FAQ’S

Q:Who should I call if a water main breaks?

A: Call the emergency phone line at (330) 742-8760 to report emergencies such as broken mains and poor water pressure.

WATER QUALITY FAQ’S

Q:My water looks cloudy. Who should I call for help?

A:During regular business hours (8:00 AM – 4:00 PM), call our Engineering Department at (330) 742-8765. After hours, please call our 24-hour trouble center at (330) 742-8760. These locations handle questions and complaints regarding the odor, taste, and color of water.

Q:What should I do if my water is discolored?

A:If you experience discolored water, contact Youngstown Water at (330) 742-8765 during normal business hours (8:00 AM – 4:00 PM). Provide us with as much information as possible, including time and date the problem started, location, and your best description of the problem.

The Youngstown Water system has been in operation for more than 100 years, and some of our water mains are made of cast iron. Whenever the water velocity or flow direction changes from normal, iron sediment from these old mains is picked up by the water and shows up as discoloration. Incidents that can cause this include:

  • Fire hydrant testing – causes a temporary increase in water velocity as fire crews check hydrant operability.
  • Water main breaks – cause a temporary increase in flow velocity and in some cases also cause a reversal in the normal flow direction of the water.

Q:Do I need to filter the water coming into my house?

A: No. If you choose to install a filter, there are some issues to keep in mind. A water filter is like any other piece of equipment – it must be maintained. If a filter is not properly maintained, it can break down and degrade your water quality. You should also be aware that if you put a filter in place, it will accumulate iron particles. There are many iron mains in our water system and the water does pick up iron sediment from these mains. Most of the time, the particles cannot be seen because they are very small and are not harmful. If you put in a filter, the iron will accumulate on your filter and will become visible.

PHONE NUMBERS

Water Bill Information: (330) 742 – 8749
Emergency/After Hours: (330) 742 – 8760
Meter Reading: (330) 742 – 8752
City Sewer: (330) 742 – 8820
Mahoning County Sewer: (330) 793 – 5514
Trumbull County Sewer: (330) 675 – 2775
Sanitation: (330) 742 – 8800
Collections: (330) 742 – 8735
Bank Draft: (330) 742 – 8210
Leak at Street: (330) 742 – 8760
Leak at Home: (330) 742 – 8752
Meander Water: (330) 799 – 6315
Meter Shop: (330) 742 – 8762


SERVICE FORMS

***If you live in one of our apartments you do not have to transfer the water into your name. If you live in a single family residence please complete a new service request PDF.

* Printed forms may be sent to the Youngstown Water Department via:

Mail: 26 S. Phelps Street
Youngstown, OH 44503
FAX: (330) 742 – 8751
E-mail: youngstownwater@youngstownohio.gov

Administration/Customer Service
Youngstown City Hall, 1st Floor
26 South Phelps Street
Youngstown, OH 44503
Monday – Friday 8 AM to 4 PM
PH: 330.742.8746
FAX: 330.742.8751

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